Onsite Support Services
24x7x365 Support Replacement Program
Get onsite support replacement services within 4/6/8
hours, depending upon customer requirements. All parts and
labor are included in this plan. Onsite support replacement
service is provided 24 hours a day, 7 days a week, 365 days
per year (including -observed holidays) on your network.
The 24x7x365 support program is designed for
customers who demand high level support with onsite support.
Priority (Mon-Fri 8x5) Support
Get priority onsite support services within
4/6/8 hours, as well, depending upon customer requirements.
All parts and labor are included in the priority support service plan. Of course, service is provided
Monday thru Friday, 8:00 am to 5:00 pm Central Time, 365 days
per year excluding CBIZ observed holidays (New Year's Day,
Memorial Day, Independence Day, Labor Day, Thanksgiving Day,
Day after Thanksgiving, Christmas Day and Day after Christmas)
on all supported services.
Phone Support Program
The Phone Support Program provides remote phone support via
our Network Operations Center (NOC) in Glendale, Ca. Onsite
labor and parts replacement are not included in the phone
support program plan. This program is designed for customers
who do not have a need for onsite or support replacement
services but require supplemental remote phone support.
Coverage is available in two types of formats:
Time and Material (T&M) Support
Time and Material (T & M) Support provides professional,
project-oriented engineering services for preventative
maintenance, repairs on non-covered support and network
evaluations. Time and Material work is scheduled on an hourly
basis with a two hour minimum and associated travel time.
Parts are not included in this plan and will be billed
separately as needed. Services will be scheduled for the next
business day when possible, depending upon the availability of
engineering personnel (customers already under contract
receive number one priority).
Software Support
We will support a variety of software packages and
operating systems including, but not limited to, the
following: UNIX, Windows 2000, Windows NT, Windows XP, MAC OS,
IRIX, DG-UX and LINUX-based applications.
Contact us today to implement our maintenance program.
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